Madinah · Madinah Province
UI/UX Design in Madinah
An RTL interface is not an LTR interface flipped. Numbers stay left-to-right inside Arabic sentences, icons carry direction, progress runs the other way, and form flows read differently. Mirroring a design and calling it Arabic support is how products get abandoned at step two.
UI/UX design in Madinah means designing interfaces that work for bilingual users on the devices they actually own, tested with real people before you build. IITWares runs research, prototyping and interface design for Madinah products, with Arabic RTL flows designed independently rather than mirrored.
| Deliverables | Research, IA, prototypes, UI, design system |
|---|---|
| Directions | LTR and RTL designed independently |
| Testing | Moderated sessions with users in Madinah |
| Handover | Figma sources, tokens, component documentation |
| Area served | Madinah, Madinah Province and the wider Kingdom |
| Languages | Arabic and English, delivered natively |
| Agency | IITWares — Jeddah, founded 2010 |
Local context
UI/UX Design in Madinah, specifically
Madinah blends pilgrimage services with a genuine local economy — date agriculture, education, healthcare and a growing knowledge-economy cluster. Visitor businesses need multilingual booking; local businesses need Arabic-first local search.
Madinah is the second holiest city in Islam, home of the Prophet's Mosque and a year-round Umrah destination, which changes the brief. The sectors that dominate here — hajj & umrah services, hotels & hospitality, date agriculture & export — buy differently from the national average, and the work has to reflect that rather than ignore it.
Two audiences, two languages, one site: international pilgrims searching in English, Urdu, Turkish and Indonesian, and residents searching in Arabic. The structure has to serve both without one cannibalising the other.
The short version: we do not run a ui/ux design template and change the city name. The market research, the language split and the priority queries are set from Madinah outward.
Pilgrimage-economy buying
What this looks like in Madinah
Demand in Madinah arrives in waves and from everywhere. The audience is international, arriving in a dozen languages on roaming connections and older devices, comparing three operators at once, and deciding in minutes. Revenue concentrates into short, unforgiving windows where nothing can be broken.
You are usually selling to operators, hotel groups, transport companies and institutional bodies.
Worth knowing: A season is lost in a week. Everything must be tested before the window, not during it.
A site serving Madinah is used by people on unfamiliar networks, on borrowed and older devices, often in a language they read but do not speak. Every unnecessary kilobyte is a real cost, and every ambiguous label becomes a support call at the worst possible moment.
What we would do first in Madinah
Through a pilgrimage lens
Pilgrimage operators in Madinah serve guests who booked from another country, in another language, often months ago and often through an intermediary. The site has to hold up for the person comparing three operators at midnight and for the agent reselling you in Jakarta or Istanbul.
On the ground that means working around Al-Masjid an-Nabawi, Quba Mosque, Mount Uhud, alongside institutions such as Islamic University of Madinah, Taibah University, and against a pipeline shaped by Rua Al Madinah. Clients here often operate across Makkah, Yanbu, Jeddah as well, and the same site has to serve all of it.
Scope
What ui/ux design includes
Journey mapping. Where people drop out today, evidenced from analytics and session data.
Information architecture. Navigation and labelling tested with card sorting in both languages.
Bidirectional interface design. LTR and RTL designed as siblings, with numerals, icons and motion handled correctly.
Design system. Components, tokens and documentation your developers can build from directly.
How it works
How we run it
- 01Research
Talk to real users in Madinah. Everything downstream depends on this being honest.
- 02Define
Problems ranked by how much revenue they cost, not by how annoying they are.
- 03Prototype
Fast, rough, bilingual, and put in front of people early.
- 04Test
Watch people fail, then fix the design rather than blaming the user.
- 05Systemise
Tokens and components handed to engineering with documentation.
Coverage
Who we do this for in Madinah
Sectors
- Hajj & Umrah services
- Hotels & hospitality
- Date agriculture & export
- Education
- Healthcare
- Retail
Districts and areas
- Al Haram district
- Quba
- Al Aridh
- Sultanah
- Al Khalidiyah
- Bani Harithah
- Al Uyun
- Shuran
Delivery is remote-first from Jeddah, so every part of Madinah and Madinah Province is served on the same terms.
Relevant work
Work in sectors that matter in Madinah
Prince Mugrin University. Digital work for the university. Delivered in Madinah.
Ministry of Hajj and Umrah. Arabic platform.
University Medical Center. Digital work for the centre.
Advance Homoeopathic. Corporate website.
Work delivered in Madinah: Prince Mugrin University.
Works well with
Related services in Madinah
Questions
UI/UX Design in Madinah — FAQs
Do you test with users in Madinah?
Yes. Remote moderated sessions with participants from your actual market, recorded so your team can watch the failures rather than read about them.
Can you improve an existing product without a rebuild?
Often, substantially. We start with analytics and session recordings to find where users actually drop, which usually reveals a handful of fixes worth more than a redesign.
Do you hand over a design system?
Yes — tokens, components and documentation in Figma, structured so developers can implement without guessing.
How many languages should a Madinah operator's website support?
Arabic and English always. Beyond that, follow your actual bookings — Urdu, Turkish, Indonesian, Malay and French each pay for themselves if that market is a meaningful share of your guests, and cost you if it is not.
Why does UI/UX Design in Madinah need a different approach?
Two audiences, two languages, one site: international pilgrims searching in English, Urdu, Turkish and Indonesian, and residents searching in Arabic. The structure has to serve both without one cannibalising the other. Madinah blends pilgrimage services with a genuine local economy — date agriculture, education, healthcare and a growing knowledge-economy cluster. A page built for a national audience misses both of those, which is why we scope ui/ux design work in Madinah from the local market outward.
Do you work with hajj & umrah services businesses in Madinah?
Yes — hajj & umrah services is one of the largest sectors in Madinah, alongside hotels & hospitality and date agriculture & export. We also work across government, education, healthcare and professional services in Madinah Province.
Also available in
UI/UX Design in other Saudi cities
Tell us what you are trying to achieve in Madinah. We reply within one business day, in Arabic or English, with a straight answer about whether we are the right studio for it.
Start a project